Updated: 2026-03-09
- Introduction
Masquerade Costume Hire and Sales (“Masquerade”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our online store.
By using our website, you agree to the terms of this Privacy Policy.
- Information We Collect
When you use our website or place an order, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Order and purchase information
- Payment confirmation details from payment providers
- IP address and browsing information
- Any information you provide when contacting us
We only collect personal information that is necessary to provide our services.
- How We Use Your Information
Your personal information may be used to:
- Process and fulfil orders
- Deliver products to you
- Communicate regarding orders or customer support
- Send order confirmations and delivery updates
- Improve our website and customer experience
- Prevent fraud or unauthorized transactions
- Send marketing communications where consent has been given
You may opt out of marketing communications at any time.
- Payment Processing
Payments made through our online store are processed by secure third-party payment providers.
Masquerade does not store or have access to your credit card or banking details. All payment information is handled securely by the payment gateway.
- Sharing of Personal Information
We do not sell or rent your personal information.
Your information may be shared with trusted third parties only where necessary to operate our business, including:
- Payment processors
- Delivery and courier companies
- Website hosting providers
- IT and technical service providers
These parties are required to protect your information and only use it for the services they provide.
- Cookies
Our website may use cookies to improve your browsing experience.
Cookies may be used to:
- Remember user preferences
- Analyze website traffic
- Improve website functionality
You may choose to disable cookies in your browser settings, although some parts of the website may not function properly.
- Data Security
We take reasonable technical and organizational precautions to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
- Retention of Personal Information
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Comply with legal and tax obligations
- Your Rights Under POPIA
In terms of the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where appropriate
- Object to the processing of your information
- Withdraw consent for marketing communications
Requests may be submitted to the contact details listed below.
- Third-Party Websites
Our website may contain links to third-party websites.
Once you leave our website, we are not responsible for the privacy practices of those websites. We recommend reviewing the privacy policies of any third-party sites you visit.
- Contact Us
If you have any questions about this Privacy Policy or wish to request access to your personal information, please contact us:
Masquerade Costume Hire and Sales
Bryanston, Johannesburg
South Africa
Email: [email protected]
- Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated policy will be posted on this page with the revised effective date.